Help
FAQ
The things people actually ask. If yours isn't here, email us — we reply within a working day.
Sizing & fit
- How does wastD sizing run?
- Our garments are cut boxy and oversized by design — a dropped shoulder and a wider body than a standard tee. If you want the intended oversized look, take your usual size. If you want a regular fit, size down one. The full measurement chart in inches and centimetres is on the size guide page.
- What size should I take if I'm between sizes?
- Size up. Our heavyweight cotton is pre-shrunk and garment-dyed, so it won't shrink into a smaller size after washing, and the boxy cut reads better with a little room than pulled tight.
- Are the garments unisex?
- Yes. Everything is cut unisex and sized XS to XXL. The chart lists flat measurements rather than body measurements, so measure a garment you already own and like, and match it.
Shipping & delivery
- How long does delivery take?
- Orders placed before 6 PM IST on a working day are packed the same day. Pune and Pimpri-Chinchwad typically receive in 7–12 days. The rest of India takes 8–15 days. You'll get a tracking link the moment the courier scans the parcel.
- How much is shipping?
- Shipping is free on every order, anywhere in India — it's included in the price. No handling fee, no packaging charge, no surprise line at checkout.
- Do you ship internationally?
- Not yet. We ship across India only. International shipping is planned — join the newsletter and you'll hear when it opens.
- Do you offer cash on delivery?
- Not currently. We accept UPI, credit and debit cards, netbanking and wallets through Razorpay, which covers most of what COD was solving for.
Returns & exchanges
- What's the return policy?
- 14 days from delivery, free across India. The garment needs to be unworn, unwashed and with its tags on. Start it from the returns page or email us — we'll arrange a pickup rather than making you find a courier.
- Can I exchange for a different size?
- Yes, subject to that size still being available. Because Editions are limited runs, an exchange is not guaranteed — if your size has sold out we'll refund you instead. Tell us the size you want when you start the return and we'll hold it if it's there.
- How long does a refund take?
- We process the refund within two working days of the returned parcel reaching us. Your bank or card issuer then takes 5–7 working days to show it. UPI refunds are usually faster.
Editions & stock
- Will a sold-out piece be restocked?
- No. Every wastD Edition is a single production run. Once it sells through it's archived — we don't re-run the same garment in the same colourway. That's what makes the Edition number on your order mean something.
- What does the number on my order mean?
- Every order gets a permanent identifier in the format WASTD/{EDITION}/{SEQUENCE} — for example WASTD/LAUNCH01/0001. It's issued once, never reused, and it appears on your invoice and packing slip.
- How do I find out about the next drop first?
- Join the newsletter. Subscribers get the drop time before it's posted anywhere else, which matters on limited runs.
Payments & orders
- What payment methods do you accept?
- UPI, credit and debit cards, netbanking and wallets, all processed by Razorpay. We never see or store your card details — they go straight to the gateway.
- Money left my account but I got no confirmation. What now?
- Don't re-order. Payments occasionally settle a few minutes behind. If there's no confirmation email after fifteen minutes, email us with the amount and the time and we'll trace it. If a payment was taken without an order being created, it's auto-refunded by the gateway within 5–7 working days.
- Can I change or cancel my order?
- If it hasn't shipped, yes — email us quickly with your order number. Once the courier has it, wait for delivery and use the 14-day return instead.
Still stuck? Write to helpdesk@wastd.in.