Help
Returns & exchanges
14 days. Free pickup anywhere in India. No arguing, no restocking fee.
How to start one
- 1
Email us within 14 days
Write to helpdesk@wastd.in with your order number (WASTD/…), which item, and whether you want a refund or an exchange.
- 2
We book the pickup
Usually within one working day. You'll get a confirmation with the pickup window — no need to find a courier or print a label.
- 3
Pack it as it came
Original tags on, in the mailer it arrived in if you still have it. Any sturdy packaging is fine if you don't.
- 4
Refund or exchange
We inspect within two working days of receiving it. Refunds go back to the original payment method; exchanges ship out the same day, stock permitting.
One honest caveat about exchanges
Every wastD Edition is a single production run. If the size you want has sold through, we genuinely cannot make another — we'll refund you in full instead. It's the trade-off that comes with limited drops, and we'd rather say it here than at the point you're already disappointed. Checking the size guide first is the best way to avoid it.
Questions
- How long do I have to return something?
- 14 days from the day it's delivered. Start it any time inside that window and we'll arrange a free pickup from your address.
- What condition does it need to be in?
- Unworn, unwashed, with the original tags attached, and in a condition we could sell it in. Trying it on is fine — that's what the 14 days are for. A garment that's been worn out, washed, altered or has stains, smoke or perfume on it can't be accepted.
- Is the return free?
- Yes, across India. We arrange the reverse pickup and cover the cost. You don't need to find a courier or pay anything upfront.
- Can I exchange instead of refund?
- Yes, if the size or colour you want is still in stock. Editions are limited single runs, so exchanges can't be guaranteed — if your size is gone we'll refund you in full instead. Tell us what you want when you start the return and we'll hold it if it's there.
- When do I get my money back?
- We inspect and process within two working days of the parcel reaching us. Your bank or card issuer then takes 5–7 working days to show it. UPI refunds usually land faster. You'll get an email at each step.
- What isn't returnable?
- Anything bought with a final-sale marking, and anything damaged by wear rather than a fault. A genuine manufacturing fault is always covered, inside or outside the 14 days — send us a photo and we'll sort it.
This page describes how returns work in practice. The formal terms are in our refund policy.